Refund Policy
Last updated: August 26, 2026 • Effective: August 26, 2026
This Refund Policy explains when and how you can request a refund for purchases from MotoTrackIQ, a sole proprietorship operating in Ontario, Canada. It forms part of our Terms of Service. By making a purchase, you agree to this Policy.
1. Digital Reports & Credits
Performance analysis reports are digital goods delivered instantly. Because a report is generated and made available to you immediately, all sales of individual reports and report credits are generally final and non-refundable once the report has been generated or the credit has been used.
Exceptions — we will provide a refund or a free re-run if:
- A technical error on our side prevented your report from generating correctly, and we cannot resolve it; or
- You were charged in error (e.g., duplicate charge); or
- The report was materially not as described.
Free-tier reports and promotional credits have no cash value and are not refundable.
2. Subscriptions & Memberships
- You may cancel a subscription at any time; cancellation stops future renewals. Your access continues until the end of the current paid period.
- We do not provide prorated refunds for partial billing periods unless required by law.
- If you believe you were charged after cancelling, contact us within 14 days and we will investigate and refund erroneous charges.
3. Hardware — Transponder Rentals
- Rental fees are refundable if you cancel before the hardware has shipped or been handed over.
- Once shipped or collected, the rental fee for the current term is non-refundable, but you may cancel future renewals.
- Security deposits (if any) are refunded after the hardware is returned undamaged and in working condition, less any charges for loss or damage.
4. Hardware — Transponder Sales
- Unopened, unused hardware may be returned within 14 days of delivery for a refund, less shipping. You are responsible for return shipping unless the item was defective.
- Defective hardware is covered by the applicable warranty stated at purchase; we will repair, replace, or refund at our discretion.
- Hardware that is damaged by misuse, or returned incomplete, may be refused or subject to a restocking fee.
5. Affiliate Purchases
Products or services you buy through third-party affiliate links are sold by those vendors, not MotoTrackIQ. Their own refund policies apply, and refund requests must be directed to that vendor.
6. Purchases Through a Merchant of Record
Some digital purchases (reports, credits, memberships, and subscriptions) may be processed by Lemon Squeezy, which acts as our Merchant of Record ("MoR") and seller of record for the transaction. For these purchases:
- You may still request a refund from us using the process below; approved refunds are issued through the Merchant of Record back to your original payment method.
- The MoR's own terms of sale and refund terms (presented at checkout) also apply, and in some cases you may contact the MoR directly regarding billing, receipts, or tax matters.
- Refund timing may depend on the MoR's and your payment provider's processing times.
- Any applicable taxes collected by the MoR are refunded in accordance with the MoR's and applicable tax rules.
The refund eligibility rules in Sections 1–4 above (digital goods, subscriptions, and hardware) apply regardless of whether MotoTrackIQ or a Merchant of Record processes the sale.
7. How to Request a Refund
Email info@mototrackiq.com with:
- The email address on your account,
- The order or transaction reference, and
- A brief description of the issue.
We aim to respond within 5 business days. Approved refunds are issued to your original payment method; processing time depends on your payment provider.
8. Your Statutory Rights
Nothing in this Policy limits any non-waivable consumer rights you have under Ontario or Canadian consumer protection law. Where such law grants you stronger rights than this Policy, those rights prevail.
9. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Material changes will be posted here with a revised "Last updated" date.
10. Contact
Questions about refunds? Contact us at info@mototrackiq.com.
MotoTrackIQ is a registered business name of MotoTrackIQ Analytics, a sole proprietorship operating in Ontario, Canada.
Mailing address: 6 Emily Street, Brampton, Ontario, L7A 5E5, Canada.